Responsible Gaming
At Heaps of Wins Casino, player wellbeing comes before everything else. We provide the tools, resources, and support to help every player stay in control of their gambling.
Our Commitment to You
Gambling is meant to be entertaining. Like any leisure activity, it carries risks when it stops being fun or becomes a financial burden. We are committed to providing a responsible gambling environment that prioritises your welfare above all else.
Heaps of Wins Casino actively partners with Australian harm minimisation organisations and complies with all regulatory requirements to protect players. Our platform includes industry-leading responsible gambling features, and our support team is trained to assist players who may be experiencing difficulties.
Responsible Gaming Tools
Available free of charge in your account settings at any time.
DEPOSIT LIMITS
Set daily, weekly, or monthly limits on how much you can deposit. Once set, limits take effect immediately. Increases take 24 hours to apply.
SESSION TIME LIMITS
Define how long you want to play per session. When your time is up, you'll receive a notification and the option to continue or stop.
COOL-OFF PERIODS
Take a short break from gambling for 24 hours, 7 days, or 30 days. During this period you cannot deposit or place bets.
SELF-EXCLUSION
Permanently or temporarily exclude yourself from the Platform. We will also block promotional communications during this period.
REALITY CHECKS
Receive pop-up notifications at regular intervals showing your session duration and net result so you can make informed decisions.
LOSS LIMITS
Cap the total amount you're willing to lose within a given timeframe to keep gambling within your personal budget.
Warning Signs of Problem Gambling
Recognising a gambling problem early is the first step toward getting help. You may be experiencing problem gambling if any of the following apply to you:
- ▸Chasing losses and betting more to try to recover money
- ▸Gambling with money meant for essential expenses like rent or food
- ▸Borrowing money or selling possessions to fund gambling
- ▸Feeling anxious, irritable, or depressed when not gambling
- ▸Hiding your gambling activity from family or friends
- ▸Neglecting work, study, relationships, or health due to gambling
- ▸Spending more time and money gambling than you intended
- ▸Lying about how much you gamble or how much you have won or lost
If you recognise these signs in yourself or someone you know, please reach out to a support service immediately.
📞 Gambling Help Online: 1800 858 858
Keeping Gambling in Its Place
Healthy gambling means treating it as one form of entertainment among many — not as a way to make money or escape other problems in life. Setting a budget, playing for enjoyment, and knowing when to stop are the hallmarks of a positive gambling experience.
We encourage you to take regular breaks, balance gambling with other activities, and never gamble under the influence of alcohol or when feeling emotionally distressed.
Australian Support Services
Free, confidential help is available 24 hours a day, 7 days a week.
Free, confidential support 24/7 for Australians affected by gambling.
Crisis support and suicide prevention services, available around the clock.
Mental health support for depression and anxiety, including gambling-related stress.
Peer support network with regular group meetings throughout Australia.